Our store specializes in handcrafted jewelry, featuring a stunning collection that includes unique pieces such as the elegant 12mm Bracelet and the versatile 12mm Chain. Each item is designed to express individuality and elevate personal style.
How can I ensure the quality of your jewelry?
We prioritize quality in our craftsmanship. Each piece is handcrafted with attention to detail, using high-quality materials to ensure durability and aesthetic appeal. Our commitment to quality is reflected in our unique designs and the satisfaction of our customers.
What is your return policy?
We have a 7-day return policy, allowing customers to request a return within 7 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. A receipt or proof of purchase is also required.
Are there any items that cannot be returned?
Certain items are non-returnable, including custom products, perishable goods, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product promptly.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.
How can I contact customer service for further inquiries?
For any additional questions or concerns, you can reach our customer service team at rajabtheman@gmail.com. We are here to assist you with any inquiries you may have regarding our products or services.